Privacy Policy - Palawan High Ground

# PRIVACY POLICY

Last Updated: January 15, 2026

Palawan High Ground ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our real estate services in the Philippines.

By accessing or using our services, you agree to this Privacy Policy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. INFORMATION WE COLLECT

Personal Information You Provide

When you engage with our real estate services, we may collect:

**Contact Information:** Name, email address, phone number, mailing address
**Property Preferences:** Budget, location preferences, property type requirements
**Identification Documents:** Valid IDs (for property transactions and verification)
**Financial Information:** Proof of income, bank details (for transaction processing)
**Communication Records:** Messages, inquiries, and correspondence
**Saved Properties:** Listings you save or inquire about

Automatically Collected Information

Device information (IP address, browser type, operating system)
Website usage data (pages visited, time spent, click patterns)
Location data (when you use our location-based features)
Cookies and similar tracking technologies

Information from Third Parties

Property records from the Registry of Deeds
Land Tax Authority records
Credit information (with your consent)
Public records and government databases

2. HOW WE USE YOUR INFORMATION

Real Estate Services

**Property Matching:** Find properties that match your criteria
**Viewing Arrangements:** Schedule property inspections
**Transaction Processing:** Handle offers, contracts, and documentation
**Due Diligence:** Verify property titles and ownership
**Legal Compliance:** Prepare Deeds of Sale and transfer documents

Communication

**Service Updates:** Inform you about property listings matching your preferences
**Transaction Updates:** Keep you informed about your property transactions
**Customer Support:** Respond to your inquiries and requests

Marketing (With Consent)

Send promotional materials about new listings
Share market updates and investment opportunities
Invite you to real estate events and open houses

Legal and Security

Comply with Philippine laws and regulations
Prevent fraud and protect our rights
Verify identity for property transactions

3. DATA SHARING AND DISCLOSURE

We respect your privacy and do not sell your personal information. We may share your data only in specific circumstances:

Real Estate Partners:

Property developers and owners
Other real estate brokers (for co-brokerage)
Real estate lawyers and notaries public

Government Authorities:

Bureau of Internal Revenue (BIR)
Registry of Deeds
Local Government Units (LGUs)
Land Registration Authority (LRA)

Service Providers:

Banks and financial institutions (for payments)
Title insurance companies
IT and hosting service providers

Third Parties With Your Consent:

When you explicitly authorize us to share
For marketing communications you've opted into

4. DATA SECURITY

Technical Safeguards

SSL/TLS encryption for data transmission
Secure authentication and access controls
Regular security updates and patches
Firewall protection and intrusion detection

Organizational Measures

Employee training on data privacy
Confidentiality agreements with staff
Restricted access to personal information
Data breach response procedures

Data Retention

Transaction records: Retained as required by Philippine law
Marketing communications: Until you opt-out
Inquiries and correspondence: Up to 3 years from last contact

5. YOUR RIGHTS UNDER DATA PRIVACY ACT OF 2012

Under Republic Act No. 10173, you have the following rights:

Right to Access

Request a copy of your personal data and information about:

Sources of your data
Purposes of processing
Third parties who received your data

Right to Rectification

Correct inaccurate or incomplete data
Update your contact information and preferences

Right to Erasure (Right to be Forgotten)

Request deletion when:

Data is no longer needed for the purpose
You withdraw consent
Processing violates the Data Privacy Act

Right to Object

Object to processing of your personal data
Opt-out of marketing communications
Withdraw consent at any time

Right to Data Portability

Receive your data in a structured format
Transfer your data to another service provider

Right to File a Complaint

Contact the National Privacy Commission (NPC)
Seek remedies for privacy violations

To exercise your rights, contact our Data Protection Officer at:

📧 Email: [email protected]

We respond to all requests within 30 calendar days as required by law.

6. COOKIES AND TRACKING

Types of Cookies We Use

Essential Cookies: Required for website functionality (authentication, security)

Analytics Cookies: Help us understand user behavior and improve our services

Marketing Cookies: Remember your preferences for personalized content

Managing Cookies

You can control cookies through:

Browser settings
Our cookie preference panel
Opt-out of analytics cookies

Note: Disabling essential cookies may affect website functionality.

7. THIRD-PARTY SERVICES

We use the following third-party services:

**Google Analytics:** Website analytics
**Google Maps:** Property location mapping
**Email Service Providers:** Transactional emails
**Payment Gateways:** Secure payment processing

These third parties have their own privacy policies. We encourage you to review them.

8. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to countries outside the Philippines for:

Cloud hosting and data storage
International real estate investors
Cross-border customer support

Safeguards in Place:

Standard Contractual Clauses (SCCs)
Data processing agreements
Compliance with GDPR for EU residents

9. CHILDREN'S PRIVACY

Our services are intended for adults (18 years and older) because:

Real estate transactions require legal capacity
Property ownership requires legal age

We do not knowingly collect data from minors. If we discover we have collected information from a minor, we will:

1. Immediately delete the information

2. Terminate any associated accounts

3. Notify parents or guardians

If you believe we have collected data from a minor, please contact us immediately.

10. DATA BREACH NOTIFICATION

In the event of a personal data breach involving your information, we will:

1. Notify you within 72 hours of discovery (as required by NPC Memorandum Circular No. 2020-001)

2. Provide details of the breach

3. Outline steps taken to address the breach

4. Recommend measures you can take to protect yourself

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes in our practices
Updates to Philippine laws and regulations
New services or features

How We Notify You:

Post updates on our website
Send email notifications for material changes
Update the "Last Updated" date

Continued use of our services constitutes acceptance of the updated policy.

12. CONTACT INFORMATION

For Privacy-Related Inquiries

Palawan High Ground

📍 Location: Palawan, Philippines

🌐 Website: https://palawanrealestate.ph

📧 Email: [email protected]

Data Protection Officer

📧 Email: [email protected]

⏰ Response Time: Within 30 calendar days

National Privacy Commission (NPC)

If you believe your privacy rights have been violated, you may file a complaint with:

National Privacy Commission

📍 Address: The PBCom Tower, 6795 Ayala Avenue, Makati City, 1206 Philippines

🌐 Website: https://privacy.gov.ph

📧 Email: [email protected]

☎️ Hotline: (02) 8527-0829

ACKNOWLEDGEMENT

By using Palawan High Ground's services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You also acknowledge your rights under the Data Privacy Act of 2012 and agree to comply with its provisions.

This Privacy Policy is governed by the laws of the Republic of the Philippines.